Policy
Refund policy
Bought something on our website and it is not what you hoped? Ask within 14 days and you get your money back.
On this page
Website purchases
This policy covers digital licences you buy on an oomny website, such as the one-time Tondo licence. Within 14 days of your purchase you can ask for a full refund, without giving a reason. After 14 days we still look at every request, for example when a feature does not work as described.
How to ask for a refund
Email support@oomny.eu with the email address or account you used and the date of the purchase. A person answers. We send the refund to the payment method you used, through the payment provider shown at checkout; most banks and card issuers show it within 5 to 10 working days.
What happens after a refund
A refund ends the licence that came with that purchase, so the features it unlocked stop working on your account. Your own content stays yours and remains available as described in our privacy policy. Other valid purchases on the same account are not affected.
App Store and Google Play purchases
Apple and Google sell our in-app purchases and handle their refunds. Request a refund through Apple or Google Play. If that does not work out, contact us and we will help where we can.
Your legal rights
This policy adds to your rights; it does not replace them. Your mandatory consumer rights, including the right to a product that works as described, always apply. Our terms describe purchases in more detail.
Changes
1 October 2026: first version.